Help & Support
Invoice: You are now able to download your invoice in your account.
1. About the event
1.1 Location and date of the ShishaMesse
Palacio de Exposiciones y Congresos
Av. Alcalde Luis Uruñuela, 1 41020 SEVILLA
JUNE Fri 17th – Sun 19th, 2022
June 17-19th :Access for trade visitors AND end consumers
1.2. Entry for minors
Please note, that under age-persons are strictly prohibited to visit the exhibition. This is also the case, if minors are accompanied by an adult or a legal guardian; even if they can show a written permission by their parent.
For safety reasons, pets are not allowed at the event.
It is up to exhibitors, if they want to offer direct sales to visitors. Usually, all exhibitors offer the option to purchase products directly at the ShishaMesse.
It is up to exhibitors, if and in which dimension, they give away products. Experience shows, that usually, exhibitors are generous, when it comes to giving away samples.
2. BEFORE THE exhibition
2.1. Payment methods
The following payment methods are accepted:
- Credit card (Visa, Mastercard)
Security has the highest priority in our ticket shop. To guarantee maximum protection of payment data, our ticket shop uses a SSL-encryption. Please check your address line in your browser before purchasing your tickets. The correct address is: shop.shishamesse.de
2.3. Ticket purchases from a third party
All ticket purchases, that are done via our ticket shop, can be tracked in our system. We do not take any responsibilities for tickets, that are purchased by another person or another website (private sale on Ebay, Facebook etc.). In general, online-tickets are only valid, if purchased via the following link: shop.shishamesse.de
2.4. Join the Hookah Smoke Club
In Order to buy tickets for ShishaMesse every buyer need to join the Hookah Smokers Club
2.5. Receiving your tickets and your invoice after your purchase
After your purchase, you will receive a confirmation and two more emails, which happens usually within 30 minutes. In one email, you will find your invoice. In the second one, you will find a link for downloading your tickets, which are PDF-files with barcodes. Please print the ticket before leaving for the ShishaMesse.
2.6. Not receiving an invoice or a ticket
You can now download your invoice when logging into your account. It can take up to 30 minutes until you get your invoice and your tickets from our system. In case, you cannot find the invoice or the ticket immediately, please check your junk mail account first. Depending on your email-account-settings, they could be filtered, since they are automatically generated from our system. If you cannot find them there, please contact our support team by submitting your name and/or your order number: firstname.lastname@example.org
2.7. Loss of ticket
Please treat your tickets strictly confidental. In case, someone steals your ticket and enters the exhibition, we cannot do not take any responsiblity. If you have deleted the email with your tickets, please contact our support team: email@example.com. By submitting your email adress, we are able to re-send your tickets from our system. Please note, that for your own safety, tickets can only be re-send to the given email adress, you used when purchasing them.
2.8. Cancellation of tickets
Canceling tickets is not possible.